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Beware of Unsolicited Calls from Microsoft Tech Support

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Beware of Unsolicited Calls from Microsoft Tech Support
Tech Talk
Ever received a phone call from Microsoft Support? How about Windows Helpdesk or Microsoft Tech

Support? If so, you were likely told that your PC is infected with a virus and then shown ‘evidence’ of the infection. What the caller didn’t tell you is that he or she is a scammer. The so-called evidence is typically common files and logs — not proof of an infection. These phone calls are alarming and often come with heavy fees for those who are exploited by the scams.

How can you protect yourself? If the caller states that he or she is calling from “Microsoft” or “Windows” you should contact Microsoft directly. Your options include: the Microsoft Answer Desk, calling 1-800-426-9400 or one of Microsoft’s customer service phone numbers. For more information about Microsoft phone scams, go to: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

The easy option is to hang up. There is no reason to continue the call or attempt to explain that your PC is not infected. The people on the other end of the phone are scammers with many bogus and clever answers to any explanations you provide.

What to do When You Need Tech Support
Can you trust search results to bring you to the correct company? Not always. Many search engines offer “promoted” results. Service companies like to use these results as an opportunity to offer their goods, many times posing as an official avenue for technical support.

As you can see, the top search result belongs to VIPRE Antivirus (the correct domain, ours!) and the second one belongs to a service provider. Both sites appear to offer support for VIPRE. Our site states “Official VIPRE Support” and the other states “Tech Support for VIPRE.” The second URL is paid support while VIPRE Technical Support is free for VIPRE customers.

While VIPRE Antivirus and Internet Security can watch over your PC, only your knowledge and due diligence can help you watch over your identity and wallet. If something seems too good to be true, it likely is. If you have doubts over the validity of who you are working with, verify that you are working with the correct company. If you think you are being scammed, hang up the phone

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